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Spas and salons can improve their bottom line by using these 9 KPIs to guide their performance


Multi-unit operator acquires 13 more existing Club Pilates locations and the licenses for 16 additional locations.


New jobs report from NFIB says small business labor shortage worsened in September.


By improving communication within departments, locations, and other teams, your organization can create a world-class employee experience that people won’t want to...


Did you know business growth and acquisition are critical components of successful succession planning?


To create a legacy business, the time to start planning is now


Short staffed? 5 ways to improve your chances of hiring and retaining the employees you need (and want!)


How much of your staffing problems are because of a labor shortage – or is it your culture and management?


Papa John’s new development deal with Sun Holdings is the pizza brand’s largest domestic development deal in history.


5 ways to win more customers and retain great staff in these challenging times.


New report finds small businesses, especially restaurants, are struggling to pay rent.


3 companies that are role models for being relentless with customer service


Top 50 Brands by Number of Multi-Unit Franchisees


Do you have a blueprint for growth? Here are 3 options for growing your franchise business—and the financial tools to do it


QSR partners open their 90th Jack in the Box restaurant with plans to add another 10-15 more locations.


New report from IFA and Oxford Economics highlights the importance of franchising in the American economy.


How you can better manage customer expectations by being totally transparent with your customer base.


The success of your business and achieving your vision is critically dependent upon the quality and depth of your team.


Hiring blues? Snagajob’s CEO offers 3 strategies for hiring success in a post-Covid economy


Former NBA player & broadcaster Michael Smith is finding a new career in franchising with a 30-unit deal with Mountain Mike’s Pizza in Utah


Highlights from the latest NFIB Covid-19 Small Business survey highlight ongoing struggles with supply chain and staffing.


Michigan-based multi-unit operator signs agreement to bring Dog Haus locations to his home state.


Restaurant sales and traffic numbers stumbled in August as Covid fears re-emerged, says new Black Box Intelligence report.


Kansas restaurant operator signs on with Walk-On’s Sports Bistreaux and will be the first to bring the brand to the state.


Texas couple preparing to open their 6th Chicken Salad Chick location in the Lone Star State.


Multi-Unit Franchising Conference returns after two-year hiatus and attracts more than 1,800 attendees.


Del Taco franchisee family expands Florida development agreement after opening first location.


Innovation Award MVP winner Bryan Frnka found a new pre-opening strategy that resulted in first month revenues 4x average


Mega Growth MVP Award winner Shirin Kanji is president of a family business that operates nearly 90 locations across 7 different brands


After 25 years in Corporate America, Bill Michaud is finding new satisfaction as a ManageMowed multi-unit franchisee in North Carolina


Differentiate yourself from the competition and create the "ultimate guest experience"


Chaac Foods, LLC signs area development agreement to add 48 Dickey’s Barbecue Pit restaurants to its portfolio over the next five years.


Start planning for a successful holiday season now with these 9 tips.


The importance of creating boundaries for the family business by developing policies and procedures.


The IFA, along with 5 co-signer organizations, pen a joint letter to the SBA to broaden the EIDL program to aid more franchisees


3 primary options for managing Covid’s effects on exit strategies and succession planning in 2021


Multi-brand operator set to bring 7 more Edible locations to Philadelphia area.


How Covid has affected business and operations at 4 of our 2021 MVP winners in the restaurant, service, and hospitality sectors


We asked MassageLuXe Chief Growth Officer Kristen Pechacek: What changes are you planning to your social media as consumers begin shopping in person again post-Covid?


New study indicates the ongoing labor crisis in the restaurant space could be here to stay.


Zaxby’s multi-unit operator in Florida opens his newest location.


Farmer Boys increases minimum wage to $15 per hour at company-owned restaurants In California.


Three multi-unit franchisees embrace new technologies to meet customer demands in a post-Covid world


Lee Goodman transitioned from hospital administrator to a Pinch A Penny Pool Patio Spa franchisee and has found the security and work/life balance he wanted


Chicken Salad Chick - not a service brand! - took home this year’s Most Innovative Service Introduction Award


Ajay Saini, with a background in IT and telecom, is finding great satisfaction as a franchisee of two service brands


Non-brick-and-mortar service brands offer quicker startup, lower costs, and many are recession-proof.


4 ways to implement a ‘Service Recovery’ strategy and keep your customers happy and coming back.


How you can better plan and protect your family, business, and employees from the next wave of uncertainty.


University of Michigan study finds consumer sentiment down amid Delta variant spike.

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